Feature Requests Not Showing or Syncing

Are your feature requests missing, not updating, or showing inconsistent data? This guide will help you troubleshoot common synchronization and display issues.

Common Display Issues

Feature Requests Not Appearing

New requests submitted but not visible:

1. Check your view filters

   • Look for active filters in the top navigation
   • Clear any status, category, or date filters
   • Reset view to "All Requests"

2. Refresh the page

   • Use Ctrl+F5 (or Cmd+Shift+R on Mac) for a hard refresh
   • This ensures you get the latest data from the server

3. Check board permissions

   • Verify you have permission to view all requests
   • Some requests might be private or restricted to certain roles

4. Verify the correct board

   • Ensure you're viewing the right board
   • Check if the request was submitted to a different board

Requests Showing Incorrect Information

Data appears outdated or wrong:

1. Clear browser cache

   • Old cached data might be interfering
   • Clear cache specifically for FeatureShark domain

2. Check for browser conflicts

   • Try viewing in incognito/private mode
   • Disable browser extensions temporarily

3. Verify your internet connection

   • Poor connectivity can cause sync issues
   • Try refreshing when you have a stable connection

Synchronization Problems

Real-Time Updates Not Working

Changes not appearing immediately:

1. WebSocket connection issues

   • Refresh the page to re-establish connection
   • Check if your network blocks WebSocket connections
   • Corporate firewalls sometimes interfere with real-time updates

2. Browser compatibility

   • Ensure you're using a supported browser
   • Update to the latest browser version

3. Multiple browser tabs

   • Having many FeatureShark tabs open can cause conflicts
   • Close extra tabs and use only one active tab

Vote Counts Not Updating

Vote numbers seem stuck or incorrect:

1. Check for duplicate votes

   • Users can only vote once per feature
   • Anonymous votes might be filtered out

2. Refresh the data

   • Click the refresh icon near the vote count
   • Or refresh the entire page

3. Verify user permissions

   • Some boards restrict voting to registered users
   • Check if voting is enabled for the specific request

Comments Not Syncing

New comments not appearing:

1. Check comment moderation settings

   • Comments might require approval before appearing
   • Check your moderation queue in board settings

2. User authentication issues

   • Ensure commenters are properly logged in
   • Anonymous comments might be disabled

3. Spam filtering

   • Comments with links or certain keywords might be flagged
   • Check your spam/moderation folder

Data Discrepancy Issues

Export Data Doesn't Match Display

CSV exports showing different numbers:

1. Check export filters

   • Export might include different date ranges
   • Verify filter settings before exporting

2. Timezone differences

   • Export data uses UTC timestamps
   • Your display might show local timezone

3. Permissions affect exports

   • Exported data respects your permission level
   • Admins see more data than regular users

Analytics Numbers Don't Add Up

Dashboard analytics seem incorrect:

1. Date range settings

   • Check the selected date range in analytics
   • Different views might use different time periods

2. Cached analytics data

   • Analytics are sometimes cached for performance
   • Data updates every few hours, not real-time

3. Deleted requests

   • Deleted requests might still count in some analytics
   • Check if you need to recalculate statistics

Integration Sync Issues

Slack/Discord Integration Problems

Updates not posting to chat channels:

1. Check integration settings

   • Verify webhook URLs are correct and active
   • Test the connection using the "Test" button

2. Permission issues

   • Ensure FeatureShark has proper permissions in Slack/Discord
   • Re-authorize the integration if needed

3. Rate limiting

   • Too many updates might trigger rate limits
   • Adjust notification frequency settings

API Synchronization

Third-party integrations not working:

1. API key validity

   • Check if your API keys are still active
   • Regenerate keys if they've expired

2. Rate limit exceeded

   • Your integration might be making too many requests
   • Implement proper rate limiting in your code

3. Webhook endpoint issues

   • Ensure your webhook endpoints are accessible
   • Check server logs for incoming webhook attempts

Mobile App Sync Problems

Mobile Data Not Matching Web

Different data on mobile vs desktop:

1. App version

   • Update the mobile app to the latest version
   • Older versions might have sync issues

2. Background refresh

   • Enable background app refresh for FeatureShark
   • Manually pull-to-refresh in the app

3. Storage limitations

   • Clear app cache if storage is full
   • Restart the app completely

Offline Mode Issues

Changes made offline not syncing:

1. Check connection

   • Ensure device has internet connectivity
   • Try switching between WiFi and mobile data

2. Sync queue

   • Open the app and wait for sync to complete
   • Look for sync indicators in the app interface

Database and Server Issues

Widespread Sync Problems

Multiple users experiencing issues:

1. Check system status

   • Visit status.featureshark.com for service updates
   • Follow @FeatureShark on Twitter for real-time updates

2. Scheduled maintenance

   • We announce maintenance windows in advance
   • Check your email for maintenance notifications

3. Regional issues

   • Problems might be specific to your geographic region
   • Try accessing through a VPN from a different location

Troubleshooting Steps

Step 1: Basic Checks

1. Refresh the page (hard refresh: Ctrl+F5)
2. Clear browser cache and cookies
3. Try a different browser
4. Check internet connection stability

Step 2: Account-Specific Checks

1. Log out and log back in
2. Check your user role and permissions
3. Verify you're on the correct board
4. Review any active filters

Step 3: Advanced Diagnostics

1. Open browser developer tools (F12)
2. Check Console tab for JavaScript errors
3. Check Network tab for failed requests
4. Note any specific error messages

Step 4: Test with Different Scenarios

1. Try creating a test feature request
2. Vote on an existing request
3. Add a comment
4. Check if the issue persists

When to Contact Support

Contact our support team if:

• Multiple troubleshooting steps don't resolve the issue
• You see consistent data discrepancies
• The problem affects multiple team members
• You suspect a bug or system issue

Information to Provide

When reporting sync issues, include:

• Specific details about what's not syncing
• Screenshots showing the problem
• Browser and device information
• Steps to reproduce the issue
• Approximate time when the problem started
• Whether it affects specific boards or all boards

Prevention Tips

Maintain Good Sync Health

1. Keep browsers updated for best compatibility
2. Use reliable internet connections when possible
3. Avoid having too many browser tabs open
4. Clear cache regularly (weekly or bi-weekly)
5. Update mobile apps when new versions are available

Best Practices

• Save important data before making bulk changes
• Test integrations after setup and periodically
• Monitor your boards for any unusual activity
• Keep team members informed about any known issues

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Still seeing sync issues? Our technical team can investigate server-side problems and provide advanced troubleshooting assistance.