01Understand
Find the pattern in product behavior.
Compare regions, top URLs, time spent, UTM sources, and heatmaps to see where attention and friction are growing.
See Product Analytics
Customer experience + product intelligence
See what users do.
Understand what
they need.
Build what matters.
Product analytics, session replay, heatmaps, feedback, support conversations, roadmaps, and changelogs connected in one workspace.
See the complete customer journey
The customer context gap
Behavior, feedback, and support are scattered.
Analytics shows what happened. Support hears the problem. Feedback captures the request. Product teams still have to reconstruct the full story across separate tools. FeatureShark keeps the journey connected.
- 01
A metric changes without an explanation.
Dashboard aloneTimeline · Replay · Heatmap - 02
A customer asks for help after getting stuck.
Missing journeyBehavior + conversation - 03
A roadmap decision needs real evidence.
Scattered signalsContext ready to act on
One customer experience workspace
Understand behavior, support customers, and build what matters.
Move from aggregate behavior to an individual visitor, then carry that evidence into feedback, support, roadmap decisions, and releases. AI agents help with the repetitive work around the loop.
02Investigate
Open the journey behind the number.
Review a visitor’s Navigation Timeline, Session Replay, and support conversations without losing the context between them.
See visitor journeys
03Act
Turn customer evidence into product action.
Connect insights to feedback and support, decide what moves onto the roadmap, and close the loop when it ships.
See roadmap workflows
One platform for the full customer-to-product loop.
Keep behavior, customer voice, decisions, and communication connected. Use AI agents where analysis, drafting, and follow-up get repetitive.
FeedbackTurn customer requests and conversations into organized product signals.SupportAnswer customers with their journey and product context nearby.ChangelogCommunicate what shipped and close the loop with affected customers.Surveys & help centerAsk targeted questions and turn repeated answers into reusable guidance.
Connect the tools your team already uses. Keep agents working from shared context.
SlackJiraGitHubLinearMonday
Human control by design
Your judgment stays in charge.
01
Agents prepare the work
Sorting, summarizing, drafting, and follow-up happen for you.
02
Your team reviews the evidence
The context behind each recommendation stays visible.
03
People approve what matters
Set boundaries and keep consequential actions under human control.
Free plan
Start with one workflow.
Bring in real product work. Add agents as your team is ready.
- Unlimited end users
- Unlimited feedback items
- Up to 3 feedback boards
- 1 roadmap and 1 admin
- No credit card required
Paid plans include a 14-day trial.
Featured around the web
Shared by launch communities and product directories.
FAQ
Questions before you delegate product work
What agents handle, what your team controls, and how to begin.
They can organize feedback, summarize research, prepare customer responses, surface insights, and draft product communication.
Yes. Give each agent a focused role, responsibilities, voice, and approval boundaries.
No. Agents prepare context and handle repetitive work. Your team decides what to build, change, publish, or send.
Yes. Set boundaries so important actions wait for a team member to review and approve them.
They work alongside feedback, support, surveys, roadmaps, changelogs, and help content in FeatureShark.
FeatureShark connects with GitHub, Slack, Jira, Linear, and Monday.com. Availability varies by plan.
Create a workspace in minutes, then start with one focused agent job. Integrations and advanced workflows may take longer.
Yes. Start with the free plan. Paid plans include a 14-day trial.
Behavior meets customer voice
See the experience your metrics cannot explain alone.
Connect analytics, replay, feedback, support, and product decisions in one workspace.
Create your workspaceUnlimited submissions · Unlimited end users · No card