Collect and sort customer requests
Show prospects how feedback boards keep votes, comments, categories, statuses, and context in one place.
Take better product decisions with FeatureShark
2-minute product tour
See the feedback-to-roadmap workflow
The real problem
Product teams do not need another place to store ideas. They need a cleaner feedback loop.
FeatureShark is built around the daily work after feedback arrives: triage, prioritization, roadmap planning, updates, documentation, and customer follow-up.
Requests arrive in too many places
Customers ask for features in chat, email, calls, Slack, and support threads. By the time planning starts, the context is scattered and hard to trust.
Centralize public and private feedback boards with votes, comments, tags, categories, statuses, and attachments.
Planning gets disconnected from customers
A roadmap becomes a list of internal guesses when the team cannot see which customers asked, who voted, and what has already been discussed.
Move feedback into public or private roadmaps, score items, update statuses, and keep request history attached.
Customers rarely hear what changed
When release notes, help docs, and support live in separate tools, users keep asking about work you already shipped.
Publish changelog entries, help center articles, survey prompts, and support replies from the same workspace and widget.
What you get in the app
A practical system for feedback, roadmap, docs, updates, and support.
Start with feedback collection, then keep planning, product communication, documentation, and customer follow-up connected as your workflow grows.
Feedback boards
Collect feature requests, bugs, and ideas in public or private boards with votes, comments, tags, categories, custom statuses, assignees, ETA, and attachments.
Roadmaps
Turn selected feedback into roadmap items, organize work across public or private roadmaps, and use prioritization scoring where your plan includes it.
Changelog
Publish product updates, organize changelog types, notify users by email on supported plans, and show updates through the changelog widget.
Help center
Create topics and articles, publish a self-service knowledge base, collect article feedback, and support multiple languages on plans that include it.
Support inbox
Use the bubble widget for customer conversations, see online agents and unread messages, assign conversations, and keep support context close to feedback.
Surveys
Run in-app surveys from the widget, collect responses, review statistics, and manage survey prompts from the admin workspace.
Integrations
Connect GitHub, Slack, Jira, Linear, and Monday.com to move feedback into the tools your engineering and support teams already use.
Workspace controls
Manage admins, teams, roles, custom domains, branding, custom fields, user and company attributes, storage, and feature access by plan.
AI assistance
Use AI writing help and changelog generation on plans that include AI credits. Shark Agent and deeper AI workflows are controlled through feature access.
Product in motion
Show the workflow before asking visitors to sign up.
Short, quiet loops help visitors understand FeatureShark faster than a static feature list, while keeping the hero focused on the brand moment.
Turn feedback into roadmap work
Make the planning workflow tangible with a quick look at roadmap items, priorities, and status movement.
Close the loop with updates
Demonstrate how product changes become clear customer-facing changelog updates.
The workflow is the product
- 1
Capture the raw signal
Bring requests into boards from your portal, widget, support conversations, or connected tools.
- 2
Triage without losing context
Filter by board, category, tag, status, assignee, date, voter, and roadmap so the team can see what matters now.
- 3
Close the loop
Move selected work to a roadmap, publish a changelog, update help docs, and answer customers from one product workspace.
Connect the tools your team already uses
Available integrations include GitHub, Slack, Jira, Linear, and Monday.com. Access and depth can vary by plan.
Slack
Jira
GitHub
Linear
Monday
Why teams choose FeatureShark
Replace a disconnected feedback stack with one customer loop.
One source of truth
Keep requests, votes, customer context, comments, and status updates together instead of searching across chat, email, and spreadsheets.
A roadmap backed by evidence
Connect roadmap decisions to the feedback behind them so your team can explain what is next and why.
A closed customer loop
Publish updates and help content from the same workspace where customer requests were collected.
Start without a buying decision
Free forever
Set up a real workspace and collect real feedback before deciding whether you need a paid plan.
- Unlimited end users
- Unlimited feedback items
- Up to 3 feedback boards
- 1 roadmap and 1 admin
- No credit card required
Paid plans include a 14-day trial.
Frequently asked questions
If you can't find what you're looking for, email our support team and we'll get back to you.
How long does it take to set up FeatureShark?
You can create a workspace, set up feedback boards, and start collecting requests quickly. Custom domains, widgets, integrations, and larger migrations depend on your setup and plan.
What if we're not happy with FeatureShark?
You can evaluate FeatureShark on the free plan before upgrading, and paid plans include a 14-day trial. Refund requests are handled according to the published refund policy.
How is this different from other roadmap tools?
FeatureShark combines feedback boards, voting, roadmap planning, changelogs, help center content, surveys, support conversations, and widgets so customer input and customer follow-up stay connected.
Do you integrate with our existing project management tools?
FeatureShark includes integrations for GitHub, Slack, Jira, Linear, and Monday.com. Availability and configuration options can vary by plan.
Is our data secure?
FeatureShark uses tenant-aware architecture, role and permission controls, managed hosting, and defined public-widget boundaries. Review the security page or contact us about specific vendor requirements.
Do you offer support during setup?
Yes. Use the demo request if you want help mapping FeatureShark to your current feedback and release workflow before committing.
What AI features are available?
FeatureShark supports AI writing assistance and AI changelog generation on plans that include AI credits. Advanced AI features are controlled through feature access and should be treated as plan-dependent.
Can we try FeatureShark with our team?
Yes. You can start on the free plan or trial a paid plan. Team size, admin seats, boards, roadmaps, surveys, and advanced settings follow the limits of the plan you choose.
Make your next roadmap decision with customer evidence.
Create your workspace, publish a feedback board, and start collecting requests today. Upgrade only when your workflow needs more capacity or controls.
Start your free workspace
No credit card required. Unlimited feedback and end users.