Notifications Not Working or Missing

Not receiving important notifications from FeatureShark? This guide will help you troubleshoot notification issues and ensure you stay updated on your feature requests and user activity.

Types of Notifications in FeatureShark

FeatureShark sends several types of notifications:

• New feature requests submitted to your boards
• Votes and comments on existing features
• Status updates when you change feature statuses
• Weekly/monthly summaries of activity
• System updates and maintenance notifications

Email Notifications Not Working

Check Your Email Settings

1. Log into your FeatureShark account
2. Go to Settings > Notifications
3. Verify that email notifications are enabled
4. Check that your email address is correct
5. Review which notification types are enabled

Email Delivery Issues

Check your spam/junk folder

• FeatureShark emails might be filtered as spam
• Look for emails from notifications@featureshark.com
• Mark them as "Not Spam" to improve delivery

Whitelist our email addresses Add these to your email whitelist:

• notifications@featureshark.com
• support@featureshark.com
• noreply@featureshark.com

Corporate email filters If using a work email:

• Ask your IT team to whitelist FeatureShark emails
• Check if your company blocks external notifications
• Consider using a personal email for notifications

Email Frequency Settings

If you're receiving too many or too few emails:

1. Go to Settings > Notifications
2. Adjust frequency settings:
   • Real-time: Get notified immediately
   • Daily digest: One email per day with all activity
   • Weekly digest: One email per week with summary
3. Customize notification types for each board

In-App Notifications Missing

Browser Notification Permissions

1. Check if your browser allows notifications from FeatureShark
2. Look for the notification icon in your browser's address bar
3. Click it and select "Allow" for notifications

Chrome:

• Go to Settings > Privacy and security > Site Settings > Notifications
• Find FeatureShark and ensure it's set to "Allow"

Firefox:

• Go to Preferences > Privacy & Security > Permissions > Notifications
• Find FeatureShark and set to "Allow"

Safari:

• Go to Preferences > Websites > Notifications
• Find FeatureShark and set to "Allow"

Clear Cache and Cookies

Sometimes notification issues are caused by cached data:

1. Clear your browser cache and cookies for FeatureShark
2. Log out and log back in
3. Check if notifications start working

Browser Compatibility

Ensure you're using a supported browser:

• Chrome 70+ (recommended)
• Firefox 65+
• Safari 12+
• Edge 79+

Notification Settings Per Board

Board-Specific Settings

You can customize notifications for each board:

1. Go to your Dashboard
2. Select a board
3. Click Settings > Notifications
4. Choose which events trigger notifications for this board

Team Member Notifications

As a board admin, you can manage team notifications:

1. Go to Team Settings
2. Review notification preferences for each team member
3. Set default notification settings for new team members

Mobile App Notifications

iOS Notification Issues

1. Go to iPhone Settings > Notifications
2. Find FeatureShark in the app list
3. Ensure "Allow Notifications" is enabled
4. Check notification style settings (banners, alerts, etc.)

Android Notification Issues

1. Go to Android Settings > Apps > FeatureShark
2. Tap Notifications
3. Ensure notifications are enabled
4. Check individual notification categories

App Notification Settings

Within the FeatureShark mobile app:

1. Open the app and go to Settings
2. Tap Notifications
3. Toggle notification types on/off
4. Test notifications by creating a test feature request

Webhook and API Notifications

Integration Notifications Not Working

If you have integrations with Slack, Discord, or other tools:

1. Check the integration settings in FeatureShark
2. Verify webhook URLs are correct and accessible
3. Test the connection using the "Test" button
4. Check the integration service's logs for errors

API Notification Issues

For custom integrations:

1. Verify your API keys and permissions
2. Check webhook endpoint status and logs
3. Ensure your server can receive HTTPS requests
4. Review our API documentation for proper setup

Troubleshooting Specific Scenarios

Not Getting Notifications for New Feature Requests

1. Check if you're subscribed to the specific board
2. Verify your role permissions (some roles may not get all notifications)
3. Ensure the board's notification settings allow new request alerts

Missing Vote Notifications

1. Check if vote notifications are enabled in your settings
2. Some boards may have vote notification thresholds
3. Verify you're not muted or unsubscribed from the feature

Weekly Summary Not Arriving

1. Check if weekly summaries are enabled
2. Verify the day and time settings for summary delivery
3. Ensure you have activity on boards during the week

Testing Your Notifications

How to Test Email Notifications

1. Go to Settings > Notifications
2. Click "Send Test Email"
3. Check your inbox (and spam folder) for the test email
4. If you don't receive it, review the email troubleshooting steps above

How to Test In-App Notifications

1. Ask a colleague to vote on one of your features
2. Or create a test feature request and vote on it from another account
3. Check if you receive the notification

Still Having Issues?

If notifications still aren't working:

1. Check our status page for any ongoing issues
2. Contact support with:
   • Your account email
   • Which notifications aren't working
   • Your browser and device information
   • Screenshots of your notification settings

Alternative Ways to Stay Updated

While troubleshooting notifications:

• Bookmark your FeatureShark dashboard and check it regularly
• Use the mobile app for push notifications
• Set up RSS feeds if your boards support them
• Follow us on social media for major updates

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Need more help? Our support team can help you configure notifications perfectly for your workflow. Contact us anytime!