Website Loading Issues and Performance Problems

Is FeatureShark loading slowly or not loading at all? This guide will help you troubleshoot performance issues and get back to smooth operation.

Quick Fixes to Try First

Before diving into detailed troubleshooting, try these quick solutions:

1. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
2. Check your internet connection - try loading other websites
3. Try a different browser to see if the issue persists
4. Check our status page at status.featureshark.com for any ongoing issues

Common Loading Problems

Page Won't Load at All

"This site can't be reached" or similar errors:

1. Check your internet connection

   • Try loading other websites
   • Switch between WiFi and mobile data if possible
   • Restart your router/modem if other sites also won't load

2. DNS Issues

   • Try using a different DNS server (8.8.8.8 or 1.1.1.1)
   • Flush your DNS cache:
     • Windows: Open Command Prompt as admin, run ipconfig /flushdns
     • Mac: Run sudo dscacheutil -flushcache in Terminal
     • Linux: Run sudo systemctl restart systemd-resolved

3. Firewall or Network Restrictions

   • Check if FeatureShark is blocked by your company firewall
   • Try accessing from a different network (mobile hotspot)
   • Contact your IT department if using corporate internet

Slow Loading Times

Pages take forever to load:

1. Clear browser cache and cookies

   • Chrome: Settings > Privacy and security > Clear browsing data
   • Firefox: Settings > Privacy & Security > Clear Data
   • Safari: Develop menu > Empty Caches

2. Check browser extensions

   • Disable ad blockers and other extensions temporarily
   • Try loading FeatureShark in incognito/private mode
   • Re-enable extensions one by one to find the culprit

3. Update your browser

   • Ensure you're using the latest version
   • FeatureShark works best with:
     • Chrome 70+
     • Firefox 65+
     • Safari 12+
     • Edge 79+

Partial Loading Issues

Some parts of the page don't load:

1. JavaScript Issues

   • Ensure JavaScript is enabled in your browser
   • Check browser console for error messages (F12 > Console)
   • Try refreshing the page

2. Content Blocking

   • Temporarily disable ad blockers
   • Check if privacy extensions are blocking content
   • Whitelist FeatureShark in your security software

Browser-Specific Issues

Chrome Issues

Chrome running slowly:

1. Check if you have too many tabs open
2. Disable unnecessary extensions
3. Clear browsing data
4. Try creating a new Chrome profile
5. Update Chrome to the latest version

Chrome memory issues:

1. Close unused tabs
2. Check Task Manager (Shift+Esc in Chrome) for high memory usage
3. Restart Chrome completely

Firefox Issues

Firefox performance problems:

1. Try Firefox Safe Mode (Help > Restart with Add-ons Disabled)
2. Clear cache and cookies
3. Check if hardware acceleration is causing issues
4. Update Firefox and try again

Safari Issues

Safari on Mac:

1. Check if content blockers are interfering
2. Clear Safari cache (Develop > Empty Caches)
3. Reset Safari if problems persist
4. Try disabling Safari extensions

Safari on iOS:

1. Close other apps to free up memory
2. Clear Safari cache (Settings > Safari > Clear History and Website Data)
3. Restart your device

Mobile Performance Issues

Mobile Browser Problems

Slow loading on mobile:

1. Check your mobile data/WiFi connection
2. Close other apps running in the background
3. Clear mobile browser cache
4. Try switching between WiFi and mobile data

Mobile App Performance

FeatureShark mobile app running slowly:

1. Update the app to the latest version
2. Restart the app completely
3. Clear app cache/data (Android) or offload app (iOS)
4. Restart your device
5. Ensure you have enough storage space

Network and Connectivity Issues

Corporate/Office Networks

Problems at work but not at home:

1. Check with IT about firewall settings
2. FeatureShark uses these domains that may need whitelisting:
   • *.featureshark.com
   • *.featureshark.io
   • CDN domains for assets
3. Ensure HTTPS traffic is allowed

VPN Issues

Problems when using VPN:

1. Try disconnecting your VPN temporarily
2. Switch to a different VPN server location
3. Check if your VPN provider blocks certain websites
4. Contact VPN support if issues persist

ISP or Regional Issues

Problems seem location-specific:

1. Check if other users in your area report similar issues
2. Contact your Internet Service Provider
3. Try accessing through a different network
4. Use a VPN to test from different locations

Advanced Troubleshooting

Browser Console Errors

If you're comfortable with technical details:

1. Open browser developer tools (F12)
2. Go to the Console tab
3. Refresh the FeatureShark page
4. Look for red error messages
5. Screenshot any errors and send them to support

Network Tab Analysis

For advanced users:

1. Open developer tools (F12)
2. Go to Network tab
3. Refresh the page
4. Look for failed requests (red entries)
5. Check loading times for various resources

Performance Optimization Tips

Improve Your Experience

For better FeatureShark performance:

1. Keep your browser updated
2. Close unnecessary browser tabs
3. Disable unused browser extensions
4. Use a wired internet connection when possible
5. Ensure adequate device memory/storage

Browser Settings for Best Performance

Recommended settings:

• Enable hardware acceleration (if available)
• Allow JavaScript
• Accept cookies from FeatureShark
• Disable unnecessary privacy extensions for FeatureShark

When to Contact Support

Contact our support team if:

• Loading issues persist after trying these solutions
• You see specific error messages
• The problem started after a specific event (software update, etc.)
• Multiple team members experience the same issue

Information to Include

When contacting support, please provide:

• Your browser type and version
• Operating system
• Internet connection type (WiFi, mobile, corporate)
• Specific error messages or screenshots
• Steps that reproduce the problem
• Whether the issue happens on other devices/networks

Alternative Access Methods

While Troubleshooting

If you need immediate access while resolving issues:

1. Try the mobile app if the website won't load
2. Use a different browser as a temporary workaround
3. Access from a different device to continue working
4. Use mobile data if WiFi is problematic

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Still experiencing issues? Our technical support team is here to help diagnose and resolve any performance problems you're experiencing.