Managing Your Billing Information

Keep your billing information up-to-date and access your payment history with these simple steps.

Accessing Billing Settings

Navigate to Billing

1. Log into your FeatureShark account
2. Click your profile picture in the top right
3. Select Account Settings
4. Go to the Billing tab

Payment Methods

Adding a New Payment Method

1. In the Billing section, click Add Payment Method
2. Choose your payment type:
   • Credit Card: Enter card details
   • PayPal: Connect your PayPal account
3. Set as default payment method (optional)
4. Click Save

Updating Existing Payment Method

1. Find the payment method in your list
2. Click Edit next to the method
3. Update the information
4. Click Save Changes

Removing a Payment Method

⚠️ Note: You cannot remove your primary payment method if you have an active subscription.

1. Click Remove next to the payment method
2. Confirm the removal
3. The method will be deleted immediately

Invoices and Receipts

Viewing Invoice History

• All invoices are available in the Billing History section
• Invoices show:
  • Invoice number and date
  • Amount charged
  • Plan details
  • Payment method used

Downloading Invoices

1. Click Download PDF next to any invoice
2. Invoices include all tax information
3. Save for your accounting records

Email Receipts

• Automatic receipts are sent after each payment
• Check the email associated with your account
• Receipts include the same information as invoices

Billing Address

Updating Your Billing Address

1. Go to Billing Information
2. Click Edit Address
3. Update your details:
   • Company name
   • Street address
   • City, state, ZIP code
   • Country
   • Tax ID (if applicable)
4. Click Save

Why Billing Address Matters

• Required for tax calculations
• Appears on all invoices
• Needed for compliance in some regions

Subscription Management

Current Plan Information

Your billing page shows:

• Current plan name and cost
• Next billing date
• Active features
• Usage statistics

Changing Billing Cycle

1. Click Change Billing Cycle
2. Choose Monthly or Annual
3. Confirm the change
4. New cycle starts at next billing period

Failed Payments

What Happens When Payment Fails

1. First Attempt: Automatic retry in 3 days
2. Second Attempt: Retry in 5 days
3. Third Attempt: Final retry in 7 days
4. Account Suspension: After 15 days of failed payments

Resolving Failed Payments

1. Update your payment method
2. Ensure sufficient funds
3. Contact your bank if needed
4. Reach out to support for help

Preventing Payment Issues

• Keep payment methods current
• Monitor expiration dates
• Set up backup payment methods
• Enable email notifications

Tax Information

VAT and Sales Tax

• Automatically calculated based on billing address
• Rates vary by location
• Clearly shown on invoices

Tax ID Numbers

• Add your VAT number for B2B transactions
• Available in EU countries
• May qualify for tax exemptions

Refunds and Credits

Refund Policy

• 30-day money-back guarantee
• Prorated refunds for annual plans
• No refunds for usage-based charges

Requesting a Refund

1. Contact support within 30 days
2. Provide reason for refund request
3. Refunds processed within 5-10 business days

Account Credits

• Applied automatically to next invoice
• Visible in billing history
• Cannot be withdrawn as cash

Security and Privacy

Payment Security

• All payments encrypted with SSL
• PCI DSS compliant
• No card details stored on our servers

Data Protection

• Billing information encrypted
• Limited access to financial data
• GDPR compliant data handling

Common Issues

"Payment Declined" Error

1. Check card details for accuracy
2. Ensure sufficient funds
3. Contact your bank
4. Try a different payment method

Missing Invoice

1. Check spam/junk folders
2. Verify email address in account settings
3. Download from billing history
4. Contact support if needed

Incorrect Billing Amount

1. Review plan details and usage
2. Check for prorated charges
3. Verify tax calculations
4. Contact support for clarification

Getting Help

Need assistance with billing?

• Email: billing@featureshark.com
• Live chat: Available 9 AM - 5 PM EST
• Support ticket: Through your account dashboard

Our billing team typically responds within 24 hours for billing inquiries.