Canceling Your Subscription

We're sorry to see you go! This guide will walk you through the cancellation process and explain what happens to your account and data.

Before You Cancel

Consider These Alternatives

• Downgrade to Free Plan: Keep your data with limited features
• Pause Subscription: Temporary suspension (contact support)
• Annual Discount: Save 20% with yearly billing
• Contact Support: Discuss your concerns with our team

What You'll Lose

When canceling your paid subscription:

• Advanced analytics and reporting
• Priority support access
• Integration capabilities
• API access
• Custom branding options
• Unlimited feature requests (reverts to 100 limit)

Cancellation Process

Step 1: Access Billing Settings

1. Log into your FeatureShark account
2. Click your profile picture in the top right
3. Select Account Settings
4. Go to the Billing tab

Step 2: Cancel Subscription

1. Scroll to the Subscription section
2. Click Cancel Subscription
3. Select your reason for canceling (optional feedback)
4. Click Confirm Cancellation

Step 3: Confirmation

• You'll receive an email confirmation
• Your subscription remains active until the current billing period ends
• All features stay available until expiration

What Happens After Cancellation

Immediate Effects

• No immediate changes: Full access continues until billing period ends
• No automatic charges: Future billing is stopped
• Confirmation sent: Email receipt of cancellation

At End of Billing Period

• Account automatically switches to Free Plan
• Feature limitations take effect
• Some data may become read-only

Data Handling

What Stays Available

• All feature requests and comments
• User votes and feedback
• Basic analytics (limited)
• Public roadmap access

What Becomes Limited

• Advanced analytics archived
• API access disabled
• Integration webhooks paused
• Custom CSS removed

Data Export Options

Before canceling, consider exporting:

1. Go to Settings → Data Export
2. Select data types to export
3. Choose format (CSV or JSON)
4. Download within 30 days

Reactivating Your Subscription

Easy Reactivation

• Log back into your account
• Go to Billing settings
• Click Reactivate Subscription
• Choose your plan and complete payment

What Gets Restored

• All previous data and settings
• Integration configurations
• Custom branding elements
• API access and keys

Grace Period

• 7 days: Full reactivation with all data
• 30 days: Most data restored, may need reconfiguration
• 90+ days: Contact support for assistance

Refund Policy

Eligibility

• Monthly plans: Prorated refund if canceled within 30 days
• Annual plans: Full refund if canceled within 30 days
• Usage charges: Generally non-refundable

Requesting Refunds

1. Email support within 30 days of last charge
2. Include reason for refund request
3. Refunds processed within 5-10 business days
4. Refunded to original payment method

Special Circumstances

Enterprise Accounts

• Contact your account manager
• May have different cancellation terms
• Custom contract considerations
• Data migration assistance available

Team Accounts

• Only account owners can cancel
• Consider transferring ownership first
• Team members lose access at end of billing period

Alternative Options

Downgrading Instead of Canceling

Free Plan Benefits:

• Keep your data and projects
• 100 feature requests included
• Basic analytics
• Community support
• Public roadmap

How to Downgrade:

1. Go to Billing → Change Plan
2. Select Free Plan
3. Confirm the change
4. Takes effect at next billing cycle

Pausing Your Account

For temporary needs:

• Contact support to discuss options
• May be available for annual subscribers
• Keeps your data intact
• Resume when ready

Common Questions

Q: Can I cancel anytime?

Yes, you can cancel your subscription at any time from your billing settings.

Q: Will I lose my data immediately?

No, your data remains accessible through the end of your current billing period.

Q: Can I get a refund?

Yes, within 30 days of payment. See our refund policy above.

Q: What if I change my mind?

You can reactivate easily within 7 days with no data loss.

Q: Do you offer exit surveys?

Yes, we appreciate feedback to help improve our service.

Need Help?

Contact Options

• Email: billing@featureshark.com
• Live Chat: Available during business hours
• Phone: Enterprise customers only

Before Contacting Support

Have ready:

• Your account email
• Reason for canceling
• Any specific concerns or questions

We're here to help make the process as smooth as possible, whether you're canceling temporarily or permanently.

Feedback Appreciated

Your feedback helps us improve:

• What features were missing?
• How could we better serve your needs?
• Would you consider returning in the future?
• Any suggestions for improvement?

Thank you for being part of the FeatureShark community!